Design Center Consultant

Buckhead Design Center - Atlanta, GA

About Us: Construction Resources is a premier provider of high-end building materials and interior home products, renowned for our dedication to quality and innovation. Our design centers are celebrated for their sophisticated product offerings and exceptional customer service. We are seeking talented Design Center Consultants to join our team and provide outstanding guidance and support to our clients as they navigate their projects.

Position Overview: The Design Center Consultant will play a crucial role in delivering an exceptional customer experience by leveraging product knowledge and offering personalized guidance. This role involves understanding clients' project needs, providing expert recommendations, and ensuring a seamless connection to specialized experts within the showroom to facilitate the successful completion of their projects.

Key Responsibilities:

• Customer Experience Management:
  • Deliver personalized and high-touch customer service by engaging with clients, understanding their project requirements, and offering tailored product recommendations.
  • Create a welcoming and informative atmosphere in the design center, addressing client inquiries and providing comprehensive product knowledge.
• Project Consultation:
  • Collaborate with clients to understand their design vision, preferences, and project requirements, and provide expert guidance to achieve their goals.
  • Share insights on current design trends and innovative solutions to enhance the clients’ project outcomes.
  • Engage in consultative selling to help clients understand CR’s full portfolio of product offerings and the opportunity to source all their products from a single vendor.
• Expert Coordination:
  • Facilitate introductions and coordinate consultations with specialized product experts within the design center, ensuring clients receive in-depth assistance for specific product categories.
  • Schedule meetings or follow-ups with experts to support the smooth progression of client projects.
• Product Guidance:
  • Maintain a thorough understanding of our product range, including tile, flooring, plumbing fixtures, countertops, and more, to provide clients with advice and solutions.
  • Offer explanations of product features, benefits, and applications to help clients make informed decisions.
• Showroom Presentation and Support:
  • Ensure the design center is organized, with up-to-date product displays and a visually appealing environment.
  • Assist the showroom team with maintaining high standards of visual merchandising and support promotional activities as needed.
• Client Follow-Up and Relationship Building:
  • Conduct follow-ups with clients to ensure their needs are met and their experience in the design center was exceptional.
  • Build and maintain strong client relationships to encourage repeat business and referrals.
• Administrative Duties:
  • Keep accurate records of client interactions, product selections, and project details.
  • Support inventory management and ensure product information is current and accessible.

Qualifications:

• Bachelor’s degree in Business, Marketing, Interior Design, or a related field preferred.
• Proven experience (3+ years) in a customer-facing role, ideally in retail, interior design, or a related industry.
• Extensive product knowledge in building materials and home products, with the ability to quickly learn and adapt to new product lines.
• Exceptional communication and interpersonal skills, with a passion for delivering outstanding customer service.
• Ability to understand and articulate design concepts and product features to clients effectively.
• Detail-oriented with strong organizational skills and the ability to manage multiple client interactions simultaneously.
• Proficiency in Microsoft Office Suite; experience with showroom management software is a plus.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career development within a prestigious company.
• A dynamic and supportive work environment focused on customer satisfaction and team success.
• The opportunity to significantly impact client experiences and contribute to the success of our design centers.