Maintenance Supervisor

821000: Multi Family

Job Purpose

The Maintenance Supervisor is responsible for maintaining the physical integrity of the community at all times. This involves insuring a safe and secure living environment for clients, visitors and staff. It is the Maintenance Supervisor’s duty to anticipate, identify and correct any and all problems involving the community and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to maintain a safe environment, cultivate client satisfaction, and protect the investment of the apartment community owner. The Maintenance Supervisor is required to conduct all business in accordance with company policies and procedures, state and federal laws; e.g. OSHA. ADA. Fair Housing, etc.

Duties and Responsibilities

Client Service

• Performs maintenance tasks personally or delegates to assistants. Oversees and occasionally inspects work performed by other service staff
• Institutes and manages system for handling client service requests. Corrects situations within 24 hours when possible
• Schedules service personnel in conjunction with Site Manager so that service is available for emergency purposes, 24 hours a day, seven days a week

Preventative Maintenance and Safety Duties

• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards.
• Keeps MSDS sheets current and readily accessible.
• Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition
• Indoctrinates and assists in development of all subordinate service staff.
• Instills a "safety first" attitude not only with Maintenance Technicians, but with all staff.
• Instructs staff on proper use and guidelines for wearing safety items

General Duties

• Diagnoses and performs minor and routine maintenance/repair, as directed, involving the following on a daily basis:
  • Electrical and plumbing (including water lines), A/C and heating systems, Boiler, gas and electric.
  • Appliances (when applicable).
  • Water irrigation systems.
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring.
  • Roofing, gutters, fasteners.
  • Interior/exterior lights, Fireplaces, ceiling fans.
  • Gas fixtures and appliances (where applicable).
  • Shutters, doors, cabinets, windows, sliding glass doors. 
  • Boiler, gas and electric
  • Door locks, P.O. boxes and locks, Security systems (where applicable).
  • Ceiling leaks, Walls, General Carpentry
  • Pool areas, tile, Jacuzzi, pool furniture
  • Foundations/Sidewalk/Concrete, Ice and Snow Removal

• Ensures that all make-ready repairs and services are completed correctly and on schedule
• Reports all major repairs and requisitions to Site Manager prior to any expenditure of funds.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vise versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating same.
• Performs work area clean-up and safety related duties
• Ensures that storage areas remain locked when not in use
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant
• Performs any additional duties assigned by Site Manager or Regional Property Manager.

Qualifications

• Three Years, Direct Experience property maintenance or equivalent field. For safety and productivity reasons, the position requires the ability to speak, read, and write English fluently.
• Equipment Requirement: required to wear back support belt, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate
• Licenses: EPA certifications Type I and II or Universal for refrigerant recycling
• Effectively prioritize and multi-task.
• Strong working knowledge and skilled in the safe use of required equipment/machinery:
  • Hand Tools – Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
  • Power Tools - Grinders, sanders, drills, saws, etc.
  • User-Moved Aids – Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
  • Mechanical Equipment – Motors, pumps, compressors, blowers, electric and hand power augers, etc.
  • Measuring devices – Calipers, voltmeters, ohmmeters, testing meters, PH Tests, gauges, etc.
• Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
• Proactive, initiate follow-through.

Working conditions

• Work Hours: 40 hours per week; weekends as circumstances warrant; on-call on a rotating basis and for emergencies
• Specific with general property/building management. 
  • Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods
  • Occasional exposure (1 % to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Office/Apartments during/after make-ready
  • Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Physical requirements

• The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
• Constant need to be on feet/to perform the following physical activities (66% - 100%):
  • Bend/Stoop/Squat/Kneel – Perform routine maintenance/ repairs, pick up tools and needed equipment.
  • Climb Stairs, Push and or Pull, Reach above shoulder
  • Climb Ladders, Grasp/Grip/Turn
  • Finger Dexterity – handle tools, equipment, maintenance repairs
  • Write - Inventory maintenance requisitions, work orders and reports
  • Lift/Carry (supplies, replacement parts, ladders, etc.)
    • Constant (66%-100%) – 1-25 lbs.
    • Frequent (33%-66%) – 26-75 lbs.**
    • Occasional (1% - 33%)– 76-150 lbs.**
    • Rare (less than 1%) – over 150 lbs.**

**Lifting or carrying of weights exceeding 50lbs must be accomplished with assistance from one or more persons.  Examples of heaviest items lifted include washer/dryers, refrigerators, A/C Units, etc.               

Vision requirements

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and clients. Constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the community).

Hearing requirements

• Constant need (66% to 100% of the time) to communicate with assistants, client staff, vendors and clients. Must use listening skills to diagnose needed repairs, etc.

Speaking requirements

• Constant need (66% to 100% of the time) to verbally communicate with assistants, client staff, vendors and clients.

Driving/Traveling requirements

• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at a moment’s notice. Pick up and deliveries to the regional office.
• Must have and maintain a valid drivers’ license and automobile insurance coverage.

Reasoning Development requirements

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Must effectively convey ideas, images and goals to a diverse group of personalities.

This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.

Direct reports

• Maintenance Technicians
• Housekeepers
• Groundskeepers