Captain
Ascend Prime Steak & Sushi
PAY RATE:
POSITION SUMMARY
The Ascend Prime Steak & Sushi (Ascend) Captain is a multi-faceted position. This position is responsible for overseeing the smooth operations of the Ascend Dining Room, including but not limited to: maintaining superior customer service standards, training, certifying, cleaning, ordering, serving food and beverages, and any and all other tasks as needed in accordance with the Companies standards and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this specific position.)
1. Performs all duties and responsibilities to achieve overall success of the Ascend Dining Room.
2. Represents the company in a professional and exemplary manner and promotes the success of the restaurant to guests, staff and any other parties.
3. Oversees the servers and server assistant and ensures they are engaging guests in a manner congruent with brand standards.
4. Oversees the maintenance of a clean and safe work environment and upholds and enforces the standards of the Washington State Department of Health.
5. Interacts with guests in a manner that makes them feel comfortable and welcome.
6. Communicates with Management nightly any complements or concerns overheard during the performance of one’s duties.
7. Trains and certifies employees on their positions in accordance with company standards.
8. Works to minimize costs, maximize guest perceptions, and maximize profitability for the ownership group.
9. Expert level knowledge of the Aloha POS system is required.
10. Must possess an advanced knowledge of the Ascend food and beverage offerings including ingredients, allergens, dietary limitations, and the restaurant concepts overviews.
11. Performs any and all other duties as assigned by the company, its owners, management partners, or supervisors.
EQUIPMENT AND MACHINES USED
Industrial grade kitchenware, restaurant equipment, dishwashers, custom kitchen equipment, Aloha POS system, employee time clock, office and kitchen printers.
SUPERVISORY RESPONSIBILITIES
This position supervises the Server and Assistant Server positions.
GENERAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to communicate effectively in English with customers as well as all levels of employees in both verbal and written form in a professional manner.
2. Ability to manipulate the Aloha POS system and accurately input orders and post transactions.
3. Ability to reconcile both cash and credit transitions, maintain a cash bank and follow closing procedures.
4. The skills and abilities necessary for effective performance within this position are typically acquired through five (5) years as a server or assistant server.
5. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
6. Ability to provide direction in a fast-paced environment; manage time effectively, and work well in a team environment.
7. Must present a well-groomed appearance.
8. Must possess excellent customer relations, sales, & communication skills.
9. Must possess at all times during employment a valid Washington State Department of Health card and any other government required cards.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste and smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENTS
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts; extreme cold and extreme heat. The noise level in the work environment is usually moderate.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
1. Conduct and attend required training sessions and team meetings.
2. Perform the duties described in compliance with local laws and regulations.
3. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee manual.
4. Report any/all illegal activity immediately.
GENERAL SIGN-OFF
The employee is expected to adhere to all company policies.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Job descriptions are subject to change in the company’s sole discretion.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
