Manager

MD-Laurel

Manager

JOB DESCRIPTION

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. 

RESPONSIBILITIES:

• Cultivates a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level. 
• Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs. 
• Developing weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience. 
• Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity. 
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program. 
• Ensures execution of all employee recognition and incentive programs as directed. 
• Assists with inventory and controlling expenses. 
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections. 
• Maintain a safe, clean and secure environment for all guests and staff. 
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies. 
• Other duties as assigned.   

QUALIFICATIONS:

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants). 
• 1+ years’ supervisory or management experience required.   
• Able to pass a thorough background check   
• CPR/First aid certification is preferred.   
• Brand Ambassador and Culture Champion!   
• Demonstrated ability in developing team members in areas of responsibility.   
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!   
• Computer Skills a must — Microsoft Office (Excel, Word, PowerPoint).   
• Professional grooming and conduct must be constantly displayed to set an example for staff.   
• Ability to enthusiastically interact with others.   
• Adaptability, flexibility, general enthusiasm for the business.   
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.   
• Willing to learn and adapt to changes or challenges.   
• Ability to establish working relationships with all employees, management, and vendors.   
• Exercises good judgment in decision making.   
• Appreciation of diversity (thought, ethnic, gender, etc.) 
• We work when others play! Must be able and willing to work weekends, evenings and holidays. 

ADDITIONAL REQUIREMENTS:

• Ability to lead, motivate and empower Team Members 
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun 
• Takes initiative 
• Excellent interpersonal and communication skills 
• Ability to recognize problems and problem solve 
• Ability to set goals and convert plans into action 
• Ability to see patterns in performance and strategize solutions 
• Exercises good judgment in decision making 
• Open to feedback and self-improvement 
• Holds self-accountable for high personal standards of conduct and professionalism 
• Serves as a role model by demonstrating and upholding Urban Air policies and standards 

PHYSICAL REQUIREMENTS:

• Work days, nights, and/or weekends as required. 
• Work in noisy, fast paced environment with distracting conditions. 
• Move about facility and stand for long periods of time. 
• Lift and carry up to 30 pounds.