Customer Service Representative (Remote)
Remote
Remote Customer Service Representative- Healthcare (TX Residents only)
MUST HAVE: 2 years of medical customer service, patient account resolution, insurance call center experience
PFS Group is one of the fastest-growing national healthcare outsourcing companies. Our experienced professionals communicate with patients to provide a compassionate account resolution and billing experience. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our healthcare clients and their patients.
Responsibilities of our Patient Experience Specialists include:
1. Communicating with patients to help them resolve their healthcare accounts
2. Solving issues, setting payment expectations, arranging payments, and requesting information from patients
3. Provide knowledgeable answers to questions
Qualifications
- Must have 2 years of medical customer service, patient account resolution, and insurance call center experience
- Strong customer service experience demonstrating compassion and concern
- Excellent phone etiquette, verbal, written, and interpersonal skills
- Outstanding listening, communication, problem-solving, and research skills
- Good computer and data entry skills
- Ability to work well under pressure and multi-task routinely
- Professional presentation/appearance/demeanor
- Demonstrated stable work history
Preferences
- CUBS computer system experience
- Prior remote call center experience
All candidates must undergo a pre-employment drug screen and a national background check.
PFS Group offers a friendly, caring work environment and competitive benefits and compensation, including ZayZoon, PTO, medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance, MDLive, and a matching 401(k) with profit-sharing, etc.
If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, join us!
