The Role

Claims Adjuster investigate and adjudicate claims of loss or damage based upon all documentation presented according to Military Full Replacement Value Guidelines and assess agent liability based on their compensation agreements with TMM.
What You’ll Do
• Negotiate a claims settlement that is both fair to the member and TMM in accor...

The Role

Customer Service Representative initiates, coordinates, and responds to all customer service-related matters for each move to achieve a customer satisfaction survey result above the industry mean.
What You’ll Do
•  Oversee the customer service aspect of each military move.  Assist each military member throughout their move in the c...

The Role

Customer Support Clerk helps ensure a smooth relocation experience for our members by supporting the Customer Care Advocates (CCAs) with calls, scheduling updates, and service coordination. This role involves conducting pre-move and delivery calls, communicating with local agents, assisting with claims and debris removal requests, and a...

Who We Are

Shape a bright future with TMM.  Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods.  TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military member...

The Role

Customer Support Receptionist initiates, coordinates, and responds to all customer service-related matters for each move to achieve a customer satisfaction survey result above the industry mean.
What You’ll Do
• Assist with inbound TMM phone line and route calls accordingly.
• Be the “first face” of TMM by answering inbound phone...

The Role

Shipment Allocation Coordinator routes and answers shipment offers to TMM agents/partners while ensuring quality and percentage accountability stays consistent with the required guides or reports. 
What You’ll Do
• Assign origin & destination agents based on quality and percentage of area.
• Update shipments after confirmations o...