Shift Leader

Buffalo Wild Wings - Fort Bliss

We are looking for Shift Leaders to work on the front lines, operating our restaurants on a day to day basis to oversee daily operations on a shift by shift basis.  You'll be the quarter back of the restaurant management Team, making sure every shift operates smoothly. You will help to provide support and direction for the Front of House and Heart of House Teams. If that weren't cool enough, you'll also be helping the Team to provide the ultimate social experience for our sports fans.

This is an hourly position; however, Shift Leaders are eligible for Paid Time off.

• Maintains positive team relations among team members.
• Trains hourly team members on job duties.
• Ensures team members open and close work is complete.
• Greets guests, answers questions, and makes suggestions regarding food, drinks, and service.
• Informs guests of special offers and promotions.
• Obtains food and drink orders from guests accurately.
• Relays orders to service bar and kitchen via the point-of-sale computerized register system.
• Delivers accurate food and drink orders to guests in a timely manner.
• Interacts verbally with all guests verifying accuracy of order and satisfaction of guests.
• Observes guests and responds to any additional requests.
• Maintains guest satisfaction throughout entire visit.
• Clears plates, glasses and baskets from table and carry to kitchen for cleaning.
• Presents guest check to each table and accepts a form of payment.
• Makes correct change and/or completes the proper charge card procedure.
• Participates in the clearing, sanitizing and resetting of guests’ tables.
• Performs other duties as requested.

• You know the business. You have one plus years of recent restaurant experience.
• You are a team player. You're not afraid to roll up your sleeves and jump in to help your team.
• You show passion & commitment. You strive in a fast-paced environment and are in it to win the game. If it were possible, you'd bleed black and yellow.
• You have strong time management and organization skills with an excellent attention to detail.
• You know basic mathematical and can handle money accurately.
• You understand or will learn Point of Sales systems fully.
• Your customer service, communication, interpersonal and hospitality skills are extraordinary.
• You have knowledge of proper sanitation, food safety and security procedures.
• You will become completely familiar with our menu.
• You thrive in fast paced and high intensity environment for extended periods of time.
• You are reliable and dependable to cover your shift as scheduled.
• You maintain positive working relationships with all team members and managers.
• You can stand and exert fast-paced mobility for periods of up to four (4) hours.
• You have sense of balance, can bend, kneel and to lift trays frequently weighing 10-15 pounds.
• You must be legally able to work in the US; verified by E-Verify. 

You’ll be working for the hottest brand around – and having tons of fun doing it. What else is in it for you? A lot! Competitive pay, Team Member discounts, incentive contests, insurance options, flexible scheduling.  Join our Team – and get ready for a whole new ball game.

Equal Opportunity Employer