Guest Experience Expert
Smashburger - DFW
Better Burgers – Even Better People!
We’re looking to add a Guest Experience Expert to our growing team!
As a Guest Experience Expert, you are the face of the better burger revolution, turning our customer’s meals into Bold, Remarkable and Memorable experiences.
Going to work never tasted so good! Our mission is to put burgers back into people’s lives. We’re growing our team and living the burger dream as we continue to push boundaries!
Looking for a place to grow? Team members that pursue SMASHING careers with us are part of a team that is committed to their success!
Are you a natural leader, with a passion for quality and desire to bring out the best in others? Over half of our Restaurant Leadership team started as Guest Service Experts or Cooks.
Are you driven to be the best at what you do and excited about sharing your skills and knowledge with others? Do you love the idea of leading the charge as Smashburger continues our record growth and travelling to new markets as we expand in the US and Internationally? Close to 100% of our best-in-the- business training team is home grown, starting as a Team Member at a local Smashburger!
Are you Smashburger material?
Smashburger Guest Experience Experts live our High Five Values every day:
- Excite and Delight: Smile, impress and look after our guests with every visit
- Perfect Food: Delivering the best tasting burger and our SMASHING sides
- Pride in Place: Keep our restaurant and restrooms clean at all times
- It Starts With Me: Choose your attitude, be accountable and have fun!
- Do Well, Do Good: Volunteer and support your community
Check out the details below and apply now to find out why Bold, Remarkable and Memorable Careers start at Smashburger!
SMASHING Responsibilities:
- Ensure that each guest receives outstanding service by providing a SMASHTASTIC environment, which includes a friendly greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
- Greet and acknowledge every guest with a smile
- Be aware of all menu items - make suggestions, answer questions
- Process POS transactions and accurately follow cash handling procedures
- Keep floors, counters, dining area and restroom clean at all times
- Deliver food to the guest with a smile and your name
- Perform table touches to assure guests have everything they need (refills, condiments, etc) and that their experience has been exceptional
- Foster a safe work environment by following safety guidelines
- Follow all policies and procedures as outlined by Smashburger
- Complete any other tasks assigned time to time by the management team
SMASHING Requirements:
- Physical ability to stand for extended periods and to move, lift, and handle boxes of food and supplies up to 50 lbs
- Ability to work variable hours/days, including nights, weekends, and holidays, as needed
- Ability to successfully complete training program
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Smashburger participates in E-Verify
While performing the duties of this position, a Guest Experience Expert may regularly be required to: variable work days, nights and/or weekends, work in a fast paced environment and work around hot and cold equipment. This position may regularly be required to occasionally lift and carry boxes and supplies up to 50lbs, move around the restaurant and tight spaces; walk or stand 100% of shift and reach, bend, stoop, mop and sweep frequently.
Equal Opportunity Employer
