Cafe Manager

TX-San Antonio (NW)

Café Manager

JOB DESCRIPTION

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team. 

 

RESPONSIBILITIES: 

• Supports the proper execution of all processes, systems and standards 

• Ensure all deliveries are received correctly and logged 

• Maintain effective stock control, storage, and rotation to minimize wastage 

• Manage the café team, ensuring they always work to the expected standards 

• Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate 

• Train café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required 

• Set a high standard and good example for café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained 

• Set a high standard and good example for café staff regarding cleanliness and hygiene including a regular deep clean schedule 

• Keep the cafe and storage areas clear, well-organized and easy to access 

• Handling guest concerns regarding the café 

• Participate in regular staff meetings and training as and when required 

• Other duties as tasked by General Manager 

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred 

• Minimum of two years previous food and beverage experience (Quick Service and/or restaurant experience) 

• 1 to 3 years’ management experience in the hospitality field preferred 

• Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment 

ADDITIONAL REQUIREMENTS:

• Ability to lead, motivate and empower Team Members 

• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun 

• Takes initiative 

• Excellent interpersonal and communication skills 

• Ability to recognize problems and problem solve 

• Ability to set goals and convert plans into action • Ability to see patterns in performance and strategize solutions 

• Exercises good judgment in decision making 

• Open to feedback and self-improvement 

• Holds self-accountable for high personal standards of conduct and professionalism 

• Serves as a role model by demonstrating and upholding Urban Air policies and standards 

PHYSICAL REQUIREMENTS:

• Work days, nights, and/or weekends as required. 

• Work in noisy, fast paced environment with distracting conditions. 

• Move about facility and stand for long periods of time. 

• Lift and carry up to 30 pounds.