Cafe Lead

NC-Cornelius

Café Lead

JOB DESCRIPTION

The Café Lead is primarily responsible for overseeing the SHIFT responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team.

RESPONSIBILITIES:

• Supports the proper execution of all processes, systems and standards
• Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at time of delivery
• Maintain storage, and rotation to minimize wastage
• Manage the café team, ensuring they always work to the expected standards
• Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Set a high standard and good example for café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Set a high standard and good example for café staff regarding cleanliness and hygiene including a regular deep clean schedule
• Keep the cafe and storage areas clear, well-organized and easy to access
• Handling guest concerns regarding the café in absence of the Café Manager
• Participate in regular staff meetings and training as and when required

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred
• Minimum of six months to one year of previous food and beverage experience (Quick Service and/or restaurant experience)
• 1 year of leadership experience preferred
• Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment

ADDITIONAL REQUIREMENTS:

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Takes initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercises good judgment in decision making
• Open to feedback and self-improvement
• Holds self-accountable for high personal standards of conduct and professionalism
• Serves as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS:

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 pounds.

Urban Air Adventure Parks is an equal opportunity employer.