Server

Fish City Grill-Culebra

Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.

• Live by a servant leadership philosophy to always serve others first.
• Understand, and comply with:
  • All Company policies, procedures, and operating standards.
  •  All federal/state/local laws and ordinances.
• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
• Provide every Customer with an awesome first, next and last great experience.
  • Always have a “do whatever it takes” personality.
  • Smile and welcome all Customers you encounter.
  • Hold doors open for Customers.
  • Pull out chairs for female Customers.
  • Engage Customers in conversation throughout their experience (when appropriate).
  • Accommodate and meet special needs of Customers (senior citizens, large parties,business meetings, etc.).
• Utilize genuine salesmanship techniques during Customer interactions.
  • Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item.
  • Place accurate orders using the POS.
• Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.
• Manage a section of tables during each shift as though it were your own business.
• Maintain a clean and organized section, service station, and dining room.
• Adhere to a responsible beverage service requirements.
• Adhere to cash handling policies.
• Perform secondary responsibilities.
  • Assist Busser by clearing and/or wiping tables.
  • If you are not serving someone, serve someone who is.
  • Assist Bartenders by stocking glassware, ice, garnishes, etc.
• Complete assigned opening, ongoing, and closing sidework.
• Maintain a safe, sanitary, and secure environment at all times.
• Notify a Manager of all Customer complaints.
• Remain calm at all times.
• Perform any other tasks or duties as assigned by a Manager.

• High school degree or GED preferred.
• Eighteen years of age or older.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other Customers and Team Members.
• Able to handle multiple tasks in a fast-paced environment.
• Good judgment and decision making abilities.

• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 50 pounds frequently.
• Must be able to communicate clearly with our Customer in the primary language of the restaurant.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

By signing below, you agree to live up to the PASSION and PRIDE as set forth by Fish City Grill/Half Shells to provide our Customers with an awesome experience.