Cafe Manager

MD-Frederick

Café Manager

JOB DESCRIPTION

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team. 

 

RESPONSIBILITIES: 

• Supports the proper execution of all processes, systems and standards 

• Ensure all deliveries are received correctly and logged 

• Maintain effective stock control, storage, and rotation to minimize wastage 

• Manage the café team, ensuring they always work to the expected standards 

• Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate 

• Train café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required 

• Set a high standard and good example for café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained 

• Set a high standard and good example for café staff regarding cleanliness and hygiene including a regular deep clean schedule 

• Keep the cafe and storage areas clear, well-organized and easy to access 

• Handling guest concerns regarding the café 

• Participate in regular staff meetings and training as and when required 

• Other duties as tasked by General Manager 

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred 

• Minimum of two years previous food and beverage experience (Quick Service and/or restaurant experience) 

• 1 to 3 years’ management experience in the hospitality field preferred 

• Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment 

ADDITIONAL REQUIREMENTS:

• Ability to lead, motivate and empower Team Members 

• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun 

• Takes initiative 

• Excellent interpersonal and communication skills 

• Ability to recognize problems and problem solve 

• Ability to set goals and convert plans into action • Ability to see patterns in performance and strategize solutions 

• Exercises good judgment in decision making 

• Open to feedback and self-improvement 

• Holds self-accountable for high personal standards of conduct and professionalism 

• Serves as a role model by demonstrating and upholding Urban Air policies and standards 

PHYSICAL REQUIREMENTS:

• Work days, nights, and/or weekends as required. 

• Work in noisy, fast paced environment with distracting conditions. 

• Move about facility and stand for long periods of time. 

• Lift and carry up to 30 pounds.